Introduction
Potomac Appliance Repair (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website or booking our services, you agree to the practices described in this policy.
Information We Collect
We collect the following personal information when you contact us, book a service, or use our website:
- Name — to identify you and address you properly
- Phone number — to confirm appointments, provide updates, and follow up after service
- Email address — to send appointment confirmations and respond to your inquiries
- Service address — to dispatch our technician to your home
- Appliance and issue details — to prepare for your diagnostic visit
We may also collect non-personal technical information through our website, such as browser type, pages visited, and time on site, through standard website analytics tools (such as Google Analytics).
How We Use Your Information
We use your personal information only for the following purposes:
- To schedule and confirm your appliance repair appointment
- To communicate with you about your service visit
- To follow up after the repair to ensure your satisfaction
- To send appointment reminders or service updates if you have opted in
- To respond to questions or inquiries you submit through our contact form or by phone
We do not use your information for any marketing purposes without your consent.
Information We Do Not Collect
We do not collect or store:
- Payment card numbers or banking information — payments are handled in person at the time of service
- Social Security numbers or government ID
- Medical or sensitive personal data
How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- Service providers: We may share your appointment details with tools we use to manage scheduling (such as booking software), but only to the extent necessary to provide your service
- Legal requirements: We may disclose your information if required by law, court order, or government authority
Cookies & Website Tracking
Our website may use cookies small text files stored on your browser to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the website may not function properly if you do.
We may use Google Analytics or similar services to understand website traffic. These tools collect anonymous, aggregated data and do not identify individual visitors.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. Your information is stored securely and only accessed by team members who need it to provide your service.
Data Retention
We retain your personal information only as long as necessary to provide services and maintain business records. If you would like us to delete your information, please contact us and we will do so unless we are required to retain it for legal or accounting purposes.
Your Right
You have the right to:
- Request a copy of the personal information we hold about you
- Request that we correct any inaccurate information
- Request that we delete your personal information
- Opt out of any future communications from us
To exercise any of these rights, contact us at contact@potomacappliancerepair.com or call (571) 351-7810.
Third-Party Links
Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
📞 (571) 351-7810
📧 contact@potomacappliancerepair.com
🌐 potomacappliancerepair.com